FAQs

Starting January 1st 2020 anyone 21+ can visit nuEra and purchase adult use cannabis.

You must bring a valid ID.

– Illinois Drivers license or State ID

– Passport

– Out of State Drivers license of State ID

*If you don’t have an actual IL Driver’s license or State ID then we have to limit you to the out of state purchase limits

*Temporary State ID or Driver’s license will be accepted if paperwork contains the proper bar code to be scanned

Every nuEra location has slightly different hours. Please see each specific location page for correct hours information

Medical Patients:

Illinois law allows registered patients and/or their designated caregivers to purchase 2.5 ounces of cannabis products during a period of 14 days from a registered Illinois dispensary.

Illinois Adult Use Residents are limited to:

– 30 grams of Flower or Pre-Rolls

– 5 grams of Concentrates (including Vapes)

– 500 mg of Edibles and Infused Products

Out of State Adult Use customers are limited to:

– 15 grams of Flower or Pre-Rolls

– 2.5 grams of Concentrates (including Vapes)

– 250 mg of Edibles and Infused Products

Medical Patients and Adult Use customers can order ahead of time online or walk-in.

You can also pre-order after the store is closed for the next day pickup. *Please not that your order will not continue to be reserved if you do not pick it up that next day.

Yes, however, by law it is only for Medical Customers only.

First you must place an order, select “CURBSIDE PICKUP” and follow further instructions.

Learn how to make your online pre-order HERE

Curbside Pickup is ONLY offered at our Chicago, East Peoria and Urbana locations.

Urbana, Pekin, DeKalb, East Dubuque, East Peoria and Chicago Southland – There are multi-spot parking lots next to each location.

Champaign – There are metered parking spots directly behind the building and all along the Boneyard Greenway

Chicago – There are free parking spots in a lot across the street from 1308 W. North Ave as well as many free parking spots on both Ada St. and Throop St.*

*Please do not park at the Home Depot nearby because they monitor their parking lot and tow cars if you are not shopping there.

Both!

All nuEra dispensaries offer payment with debit card with a $3.50 fee as well as cash payment. There are ATM’s onsite for those that forget to bring cash and prefer that payment method.

Payment is made in-store during checkout. You cannot pre-pay when making a pre-order online at this time.

ALL SALES ARE FINAL!

Once a product has been purchased and leaves the store, per IDFPR regulations, products are not allowed to be brought back into our stores.

If you have a problem with any of the products that you purchased at our stores please reach out to [email protected] with your issue and we will work as quickly as we can to resolve the issue.

We’re so sorry to hear you have a defective product!

Please email us [email protected]

(Example: [email protected] and provide the following information for a replacement:

– Your Name

– telephone number

– date purchased

– picture of receipt

– picture of barcode sticker

– picture or video that shows the product issue

– written description of the issues.

Note that all issues must be filed within 3 weeks of purchase and this process does not guarantee a replacement.

Feel free to call us with any questions at (815)561-6850

Product prices for Medical and Adult use are the same but the tax on Adult Use products are REALLY HIGH!
*Please note that all prices on our menus already INCLUDE TAXES

Medical Taxes

Medical Patients pay between 1% – 2.25% tax on top of the retail prices

Adult Use Taxes

Adult use customers pay a State Excise tax:

– Cannabis infused products (Edibles, *Vapes, Topicals, Tinctures) – ADD 20% tax

– Cannabis w/THC level at or below 35% – (Most Flower & Pre-rolls) – ADD 10% tax

– Cannabis w/THC level above 35% (Some Flower & most Concentrates) – ADD 25% tax

*Please note that extracts used for inhalation (vaping) now fall into the infused product category (regardless of their THC content) and qualify for tax at 20%.

BUT WAIT

Adult Use customers also pay a Municipal or County Cannabis Retailers’ Occupation Tax on top of that:

-Chicago – 16.25%

-East Peoria – 14.5%

-Urbana – 15%

Summary

-Chicago: Edibles, Topical, Tinctures & Vapes have 36.25% tax added onto the retail price | Most Flower & Pre-rolls have 26.25% tax added onto the retail price | Some Flower & Concentrates have 41.25% tax added onto the retail price

-East Peoria: Edibles, Topical, Tinctures & Vapes have 34.5% tax added onto the retail price | Most Flower & Pre-rolls have 24.5% tax added onto the retail price | Some Flower & Concentrates have 39.5% tax added onto the retail price

-Urbana: Edibles, Topical, Tinctures & Vapes have 35% tax added onto the retail price | Most Flower & Pre-rolls have 25% tax added onto the retail price | Some Flower & Concentrates have 40% tax added onto the retail price

Our suggestion – if you are eligible, GET OUR MEDICAL CARD!

$100 Discount!

-All new Medical Patients get a $100 discount card to help offset the registration fees to the State of Illinois.

*Must be used within the first 60 days of your registration with the State.

*Is good for $25 off of a $100 purchase over 4 visits total.

*Up to 3 punches can be used in one visit. (3 punches = $75 off $300 spend)

Sales Tax

– Med Patients are charged a State tax of 1% and a local tax of 1.25% for a total of 2.25%. Adult Use buyers pay between 14% to 16.5% local taxes plus an extra 10% to 25% State tax based on THC content and product type. That’s 24% to 41.5% total sales tax for Adult Use cannabis versus 2.25% for Medical.

Access to medical-grade products

– Some cannabis products may be available only to medical patients, similar to prescription versus over-the-counter meds. With a medical card, you’ll have access to these potent cannabis medicines.

Larger amounts

– A Medical patient may purchase up to 2.5 ounces of medical cannabis during a 14-day period, and can also apply for a waiver to increase that amount.

Home grows

– Effective January 1, 2020, registered Illinois Medical patients can buy cannabis seeds and grow up to five plants for personal consumption. Home grows are still illegal for everyone else.

Product priority

– Medical patients get first dibs in dispensaries that serve both Adult Use and Medical customers.

High Flyers Lounge

– Medical patients can enroll in our exclusive High Flyers Lounge with even more exclusive product drops, rewards and discounts.

More info on how to get your card

Yes!

As a small token of our appreciation for your service, nuEra offers a 10% discount on dispensary products to all Veterans of our Armed Forces.

In order to get that discount you must show proof of Veteran status and have a customer profile made in our POS system with your customer information (name, number, birthdate).

*10% Veteran discount does not stack or combine with other special product discounts. Whichever is the greater discount will be applied.

The High Flyers Club is the rewards program offered at all nuEra cannabis dispensaries. It allows members to earn between 1 – 1.75 points per dollar spent when making purchases at any nuEra dispensary location in Illinois that can be redeemed for discounts on purchases the next time you visit.

To join the High Flyers Club, you need to sign up using this form Once you are a member, you will start earning points with each purchase you make at any nuEra dispensary. Additionally, as a member, you will have access to insider benefits such as fresh product drops, special promotions, exclusive events, and more.

Rewards points in the High Flyers Club are earned based on your spending . The more you spend, the higher the value of the points you earn. Tiers are based on the dollar amount spent, allowing you to redeem points at higher altitudes in your journey. For more details see the “How You Earn Rewards Points” chart at https://nueradispensaries.com/rewards/

Yes, medical patients in the High Flyers Club are eligible for additional benefits. They can enjoy first visit discounts with a $25 discount (or $100 discount punch card if they’ve registered or renewed within the last 60 days), get exclusive access to select products on the first day they are added to the menu, receive exclusive coupons and offers, and even make product suggestions for nuEra to source.

Rewards points can be redeemed in increments of 100 points. For medical patients, 100 points equals $5 off, and for recreational customers, it equals $3 off, 200 Points = $10 off for medical and $6 off recreational, 300 Points = $15 off for medical and $12 off for recreational, etc.

Rewards points will expire if you do not shop within 6 months of your last visit.

– nuEra has a new app! Stay in the know on the latest deals, secret discounts, product drops, giveaways, and more! Available on App Store and Google Play Store.
Download here:

– You can use the contact page and select your preferred store, or email [email protected] and we will help resolve your issue

– Yes, you can use your High Flyers Club rewards points at ANY nuEra retail dispensary!

– Downloading the app and allowing push notifications gives you instant access to all nuEra promos, discounts, flash sales, new product drops, emergency hours updates and more. You can also keep track of your rewards points balance, see your order history, and find your reefer-a-friend code to gain bonus points, and other quick links to stay informed about all things nuEra.

Yes!

Out of State Adult Use customers are limited to:

– 15 grams of Flower or Pre-Rolls

– 2.5 grams of Concentrates (including Vapes)

– 250 mg of Edibles and Infused Products

*We cannot accept ID cards from other countries, only Passports.

All purchases are anonymous

We do not collect or maintain any personal information for our Adult Use customers.

For online pre-orders you can use guest checkout and do not need to create a user account. You will put in your name, number and email but that is just for purposes of ordering and that information is not stored.

No weapons are allowed inside of nuEra dispensaries. You will be turned away if you are carrying anything we believe could hurt our staff or other customers/patients (guns, knives, tasers, pepper spray, etc). If you want to ensure you will get inside, please do not bring any weapons with you.

FOID CARDS
Digital Wallet ID’s
International Driver’s Licenses/Permits

Dispensaries may accept the following forms of identification to verify the age of a purchaser*:

U.S. State ID or Drivers license

United States or International Passports

Consular ID Cards;

International Election ID Cards;

Tribal ID Cards/Indigenous Reservation Government ID Cards;

Visas;

Green Cards

The Cannabis Regulation and Tax Act states, “[a dispensary must] verify the validity of the government-issued identification card by use of an electronic reader or electronic scanning device to scan a purchaser’s government-issued identification, if applicable, to determine the purchaser’s age and the validity of the identification.” 410 ILCS 705/15-85. A dispensary may accept government-issued identification that does not scan, so long as the identification does not appear to be tampered with or invalid. In addition, dispensaries are permitted to accept identification that does not contain an expiration date (such as a new Arizona Driver’s License) to verify the age of a purchaser.

Please “contact us” and we will do our best to answer your questions!

Yes!

Walk-in are welcome at any nuEra location during all operating hours.

We are delighted to help you navigate our menus and shop in person!